Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: February 2026
1. Information We Collect
When you use our website or place an order, we may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Delivery address (street address, city, pincode)
Order Information
- Items ordered and order history
- Payment method selected (we do not store payment card details)
- Delivery instructions and special notes
Automatically Collected Information
- Browser type and version
- Device information
- Pages visited and time spent on our website
- IP address and approximate location
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your food orders
- To communicate order updates, delivery status, and payment confirmations
- To provide customer support and respond to your enquiries
- To improve our website, menu offerings, and overall customer experience
- To send promotional offers and updates (only with your consent)
- To prevent fraud and ensure the security of our platform
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With delivery partners to fulfil your orders
- With payment processors to complete transactions
- When required by law or to comply with legal obligations
- To protect the rights and safety of Biriyani Darbar and our customers
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure server infrastructure, and restricted access to personal data.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, maintain your shopping cart session, and understand how you use our website.
You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of our website, such as maintaining your cart between visits.
6. Your Rights
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (subject to legal obligations)
- Opt out of promotional communications at any time
- Withdraw consent for data processing where consent was the basis
To exercise any of these rights, please contact us at [email protected] or call +91 98765 43210.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is retained for a period of 3 years for record-keeping and customer service purposes. Account data is retained until you request deletion.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
- Email: [email protected]
- Phone: +91 98765 43210
- Address: Biriyani Darbar, Tinsukia, Assam, India
